Frequently Asked Questions

🚚 Shipping

How long does shipping take?
Standard shipping takes 5–7 business days. Expedited shipping options are available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50.

Do you ship internationally?
Currently we ship within the US only. International shipping is coming soon!

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I start a return?
Contact us at pinkplanet1111@hotmail.com with your order number and reason for return, and we'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.

📦 Orders & Tracking

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package on our carrier's website.

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at pinkplanet1111@hotmail.com.

💳 Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify Payments.

📞 Contact Us

How can I reach customer support?
You can reach us by email at pinkplanet1111@hotmail.com or through our Contact Us page. We respond within 1–2 business days.